If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Items returned without a Ross tag are very hard (if not impossible) for employees to process. The store cannot sell the item to anyone else - they lose the money. I went to the Ross in Ocala on the Blvd. I am DONE with Ross! Returns are costly to process, restock, and ship. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. Bought a shirt I didnt realized was stained. Warning - do not shop at the Layton Ross store. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. The belt buckle completely fell apart and couldn't be fixed in less than month. Ross Stores uses a refund verification system. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? Clothing I try on at home, as I do not trust the stalls in the store. I honestly think they should revise their policy. I sincerely hope not! Horrible Return Policy. So for me it did not take long. This is not a responsible and honest store. My grandmother bought Mother's Day gifts for all the mothers in the family. Therefore, the cashier deducted $24.99 from 60.92. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Preferred In. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. I felt discriminated against and for good reason that I will not go into here. I don't see what the difference is and what having an ID will prove. She replied the system wont let her. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. Please note that your refund may be declined by the system. I was not denied the return. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. This past visit I encountered a rude and non professional employee. Obviously it doesn't have price tag but some other tag. I bought a blouse with cash. I took out the cologne and it was so small. See Also: The 2 Best Days to Shop at Ross to Save Money. Tags only need to be on swimwear not t shirts. You can exchange your returns for anything in the store, even if it's not the same type of product. Disappointed. Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Consider this when purchasing fragrance. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. Eligible customers are entitled to 10% off purchases made on Tuesday. Why is it if you purchase items using a debit card you cannot get cash back on returns? i have my receipt for 2 handbags, brand new condition still w/tags on. How will I be refunded for my return? In general, it takes about 10 business days for you to receive a refund on your debit card. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. She just kept interrupting me and would say it doesn't matter!!! According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. 14. That will help if necessary. This is the most unprofessional and rude person I ever met! Note: Protect your cards like cash. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Walmart does still allow for the return of jewelry, watches, and items costing more than $300. I have been holding to these with receipt waiting for them in Dubois PA to open back up. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. -Any free-standing credit card processing unit or Point of Sale system. So you wash it and find out you can't return it because you wore it then washed it. He doesn't like the smell so we asked if he could get a refund. I bought a nice flowy cover and I don't really find it appealing anymore. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. So just keep these things in mind. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. So at this point I still have the 3 dresses. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. You can find out what your debit options are by calling the bank number on the back of your card. THINK ABOUT IT PPL. they are quarantining the returns for 72 hours before returning back to the sales floor. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Due to reading unfavorable online reviews on Amazon, I decided to return it. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. No Ross associate should dismiss you the way you've claimed to be dismissed. I do not want store credit I want my actual money back! She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take I Had My Receipt And Used Cash. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Why would you have a manger in a store that cannot make decisions. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Rent a Car with a Credit Card, Debit Card or Cash - Enterprise I'd rather Ross keep their price low. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. The customer service in this store is so bad and there is usually only one person running a register!! No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. 3: Fragrances. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. Bs all they have to do is put another tag on it!! Manager Tells Me I Need My I.d. Ross gives you 30 days from the date of purchase to return items. So, I wanted to exchange but cashier didn't let me. This lady needs some training on how to treat customers. 30 days. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." We will review your message and reach out to you. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? They will not provide returns/refunds if youve already opened the software. This is bs. I am a Ross employee. i did not have time to stand in line twice. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? Bought a jewelry item and was trying to return it. Kudos to the staff in Farmington. I do not like the shoes, they do not fit; even though it says 51/2. I put down my purchases and walked out of the store. If the items you are returning are worn, used, and altered, you will not get any refund. Oh and jewelry can NEVER be returned, that is a health hazard. If it is such a big conflict why does Ross not correct the tags before selling their products. Computer Template. I shared the information with the woman who went back to the manager who gave her the credit. A note received is recorded at its principal amount by debiting the Notes Receivable account. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. Web: city car driving simulator 4. ross return policy clearance items. Obviously it doesn't have price tag but some other tag. Ross uses this step to monitor any fraudulent activity and return policy abuse. What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! Ross has very well trained minimum wage robots. - aren't your clerks supposed to ask. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! If you really paid attention to what it says you wouldn't be having to write here. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. This is why it is suggested you bring your items back ASAP for a return. We were very loyal Ross customers but no more. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. The purse with tax, it was $21.74. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". With Ross, it's better to really think before you buy. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. Consumers need the option of returning an item, or else they would purchase far less products. If the transaction fails, then the online service will provide the appropriate failure message. I am not about to look up the items on this long receipt. Issuing Refunds to Credit and Debit Cards - Stanford University
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