.wsite-phone {} We also ensure all reviews are published without moderation. Seemed silly, but so be it, or so i thought. We use dedicated people and clever technology to safeguard our platform. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Thank you for posting your comments. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. USED to be a great place to work. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Free interview details posted anonymously by Staysure interview candidates. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Clear All. Outright being lied to didnt help either. Find out how we combat fake reviews. The calls are non stop , its very busy and mentally exhausting . I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Create your My Staysure account, or login here. Customer Services Manager, initEvt.initEvent('customerAccountsModelsInitialized', true, false); Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. One rule for one employee and another for another. Have you been complained about? Finally I started a new booking and was successful in receiving a quotation which I accepted. Saturday 24 December: 9am 3pm Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. //--> It wasn't great. - Calling from within the UK: 0333 014 4512 Warm regards,Vicki. Existing Travel Insurance - Staysure Dont use this company. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. If you need to cancel your policy please click here. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Policy purchased, but I am not happy. Dear Denis Kumm,Thank you for your 5 star review. Verification can help ensure real people write reviews about real companies. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. If you need more help, please visit our FAQ Help Centre. Have a fantastic holiday. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. longer working hour, monotony work, short holidays. Also I was told inaccurate information about my first request. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. I could put it down racism but overall they are just a horrible company who treat people bad. Av. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Staysure Complaints Email & Phone | Resolver UK There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. But your website/automation are pretty poor, so only 3 stars. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot }); The support which is only a call away is fantastic. display: block !important; If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. com_currentSite = "952359298347476581"; Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can email us at info@staysure.co.uk } They were no help at all. '', It goes against our guidelines to offer incentives for reviews. The first time started out fine then I was transferred . ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Britannia House, Are you a company? I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. .wsite-image div, .wsite-caption {font-size:18px !important;} You can see if your question is answered in our FAQs below or you can contact us today. They pick and choose who is significant to you when they pass away. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thank you. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. } View our cookie policy here. - Saturday: 9am - 5:30pm We are remunerated by commission for the arrangement, service and renewal of I was really impressed how EASY and QUICK to claim and get the money back. A free inside look at company reviews and salaries posted anonymously by employees. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. You may change your settings at any time or accept the default settings. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I was able to buy the policy only by starting afresh with a new email address and not creating an account. If youd prefer to speak to a member of the team on, please call us on: To ensure we are consistent in providing our customers with quality service, we may record your telephone call. | Read 207,881-207,900 Reviews out of 208,075 You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Training team really try hard and overall enjoyed it. Verification can help ensure real people write reviews about real companies. PDF Terms of Business Simply go to the My Insurance section and choose which policy youd like to email to yourself. Know your worth dont let money make you settle in a job who doesnt care about you. } _W.storeCountry = "GB"; It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Contact Staysure customer service Resolver can help you send your complaints to Staysure. .wsite-button-large .wsite-button-inner {font-size:14px !important;} We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. | Read 199,981-200,000 Reviews out of 200,383 . Filter. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Chased and chased and chased to pay. Anonymous Employee in Northampton, England, I applied online. . +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Therefore i lost out on the deal. You need to sharpen up the verification/activation mechanism. achieve performance targets across their product portfolio. Have a fantastic holiday. But I am still waiting for the activation email. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. your insurance policy. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. My dads body was left in the hotel room for over 24 hours. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
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